Conflict management is the practice of being
able to identify and handle conflicts sensibly, fairly, and efficiently. It is
the process of dealing with (perceived) incompatibilities or disagreements
arising from, for example, diverging opinions, objectives, and needs.
In this program one is expected to learn about following:
What are the key causes of
conflict – (personal)
What are the causes of
conflict – (organizational)
Going deeper into aspects of
why we get into conflicts
Understanding assumptions